Return Policy: If you are dissatisfied with this product due to function please call 866-322-2530, at which time a member of our customer service team will work closely with you to replace the product at no cost to you. If you are dissatisfied with this product and wish to return it, please return the product with the following information within 30 days of receipt. A return form with your full name, address, and phone number. Include proof of purchase (copy of receipt or credit card statement). Reason for return. The product must be undamaged and all parts returned. You will then be refunded your purchase price. The product must have been purchased from Veterinary Ventures, Inc. to qualify for a refund. Products purchased from vendors other than Veterinary Ventures, Inc. will not be refunded. To obtain a refund for such product please return it to the company or store of original purchase. Thank You. Please read the item descriptions prior to purchase to ensure that the item(s) are appropriate for your fountain. If an incorrect item was purchased for a fountain, Veterinary Ventures, Inc. will be happy to refund you the purchase price of the item. Veterinary Ventures, Inc. is NOT responsible for the shipping costs for the return of the incorrectly purchased item(s). Thank you. Download Item Return Form Here