Shipping Policy:

 

 

We currently offer a number of shipping options with in the United States.

 

1) Priority Post

3-4 Business Days

2) FedEx Ground

Standard delivery times, dependant upon your location in relation to shipping location.

( Reno, NV)

3) FedEx Express

1-3 Business Days

 

The cost for shipping is based upon your total order amount. Use the table below as a quick reference for calculating your shipping charge. (*For shipments to Alaska and Hawaii please see below.)

 

ORDER AMOUNT

REGULAR

POST

FedEx

GROUND

FedEx

EXPRESS

$ 0.00 - $ 9.00

$3.25

$6.99

Quote

$ 9.01 - $30.00

N/A

$6.99

Quote

$30.01 - $70.00

N/A

$9.99

Quote

$70.01 - $110.00

N/A

$11.99

Quote

$110.01 & Up

N/A

$13.99

Quote

 

*For shipments to Alaska and Hawaii please call 866-322-2530 or 775-322-2530 for a shipping quote. Shipments to Alaska and Hawaii are done on a quote basis only.

 

For an APO/FPO address, all orders will be shipped through the U.S. Post office.

*FedEx or any other commercial carrier will NOT deliver to an APO/FPO address.

 

FedEx or any other commercial carrier will NOT deliver to a P.O. Box

 

Our goal is to process all orders within 48 hours of receipt. Orders are processed and shipped during regular business hours (Monday through Friday 8:00am – 5:00pm PST) if we encounter any problems with your order we will contact you at the phone number provided at our earliest convenience.

Tracking Packages:

 

If you specified FedEx as your carrier, and you wish to track your package please call 866-322-2530 or 775-322-2530 during normal business hours, at which time a team member will assist you in tracking your package.

 

 

*VVI is NOT responsible for lost or damaged items when shipping through the U.S. Post Office.

 

About Us | Fountains | Accessories | Register Product | Product Manuals | Press Releases | Vet Referrals
Customer Comments | What's New? | Find a Retailer | Become a Retailer | Pet Gallery | Links | FAQ's
Security Policy | Privacy Policy | Return Policy | Shipping Policy